Session Descriptions

Demystifying Documents in the New “Born Digital” Government: A “Heads Up” for Reference Cynthia Akers, Head, Information and Instructional Services Emporia State University, Emporia, KS Christine Angolia, Reference Librarian/Federal Depository Librarian University of Missouri-Kansas City, Kansas City, MO Tatiana Pashkova, Reference and Instruction Librarian Emporia State University, Emporia, KS Government documents are shifting overnight from print depositories to born digital resources that search engines often miss. Bring your questions to our panel of experts and learn about these challenges and opportunities for reference, or share your own strategies for informing yourself about this new face of documents.

Listservs Gone Wild at KU Libraries! Using RSS Feeds and Blogs to Tame Information Chaos Tami Albin, Interim Head of Instructional Services University of Kansas, Lawrence, KS Debra Riley-Huff, Technology Coordinator University of Kansas, Lawrence, KS Determined to liberate colleagues from listserv purgatory, two chic library geeks will discuss the implementation of blogs and news feeds as communication tools at KU Libraries. We will consider what drives the need for these applications, examine solutions and demonstrate how these tools can deliver timely, targeted and useful information.

Online Customer Care: Making the Case for a Knowledge Base Jackie AlSaffar, Reference Librarian / Centers Liaison Buena Vista University, Storm Lake, IA This presentation will focus on how a knowledge base can assist in improving support to online students. Attendees will become aware of how a knowledge base can facilitate, track and measure correspondence with users, and explore the benefits from both a student’s and librarian’s perspective.

Join the Google World: Market Your Collections using Google Scholar Frank Baudino, Head Librarian for Information Services Northwest Missouri State University, Maryville, MO Carolyn Johnson, Information Librarian Northwest Missouri State University, Maryville, MO JR Jenkins, Product Manager Serials Solutions, Seattle, WA Become a Google library! With your URL resolver, use Google Scholar to market your periodicals collection to the "Google Generation.” This session describes what Google Scholar is, and how Serials Solutions’ Article Linker works “within” it. The presenters will also showcase implementation, marketing techniques, and product assessment by their library and original BETA tester libraries.

Slipping Into Approval Plans: A View of Collection Development Carol Campbell, Reference Librarian Johnson County Community College, Overland Park, KS Anne Barker, Humanities Librarian University of Missouri, Columbia, MO Jean Eaglesfield, Regional Manager, Collection Management and Development Group YBP Library Services, a Baker and Taylor Company, Gladstone, MO Vendor "slip plans" will be the focus of this session. Background and processes for approval plans will be described by a vendor representative. Two librarians--one from a large state university with broad collection responsibilities and one from a suburban community college with narrow collection interests--will describe how they each use slip plans for improved collection development.

Building Skills F2F - Using Chat Reference Techniques! Kimberly Chapman, Training Coordinator, Reference Services University of Texas, San Antonio, TX Darcy Del Bosque, Head, Electronic Information and Reference Services University of Texas, San Antonio, TX The session describes training methods designed to engage staff and provide positive review of reference techniques, both virtual and face-to-face. This session focuses on specific examples of incorporating chat reference training tools to enhance reference training. Librarians interested in building staff training programs are invited to attend this presentation.

With a Little Help from My Friends: Library, Faculty and Instructional Technology Collaboration Susan Clayton, Off-Campus Services Librarian University of Redlands, Redlands, CA This session will discuss the collaboration between faculty in the School of Education and the School of Business, the Off-Campus Services Librarian, and the Manager of Instructional Technology to develop two online information literacy tutorials: one for students in the teacher credential program and the other for beginning MBA students. Librarians interested in how this collaboration developed and the resulting tutorials are encouraged to attend.

Working with Your Whole Campus to Create an Institutional Repository Jane Costanza, Head of Cataloging Trinity University, San Antonio, TX Bea Caraway, Head of Technical Services Trinity University, San Antonio, TX This session demonstrates various uses of an institutional repository: showcasing student work, archiving images from student theatrical productions, scanning and archiving the student newspaper, and providing campus-wide access to the university’s policies, for example. Such projects respond to and shape the changing role of paraprofessionals in the library, but success requires collaboration with other campus units.

Federated Search: How Will it Change the Way We Teach? Christopher Cox, Assistant Director of Libraries University of Wisconsin, Eau Claire, WI Federated search, the ability to search multiple resources simultaneously, will greatly impact how we teach. This session will discuss federated search in light of the Information Literacy Competency Standards for Higher Education, detailing the concepts we will need to emphasize and presenting sample exercises of how we might introduce them.

The Fox is in the Chicken Coop: Refocusing Reference for All Users Frances A. Devlin, Digital Reference Coordinator University of Kansas Libraries, Lawrence, KS Nancy J. Burich, Distance Learning Coordinator University of Kansas Libraries, Lawrence, KS This presentation will detail the rationale for moving the print reference collection online and outline the benefits of such a change. It will also explore unexpected applications of online reference resources for chat and other research services. To better serve our users, today’s reference collections must include electronic resources, and services must be designed to reach patrons who are outside of the physical library walls.

U Rock: Informality in Chat Reference Joe Dobbs, Virtual Reference Coordinator University of Texas, Austin, TX Lynn Westbrook, Assistant Professor School of Information, University of Texas, Austin, TX The ability to communicate effectively in chat reference can be as elusive as it is essential. This session provides real-life techniques for engaging patrons in the chat interview process. Appropriate use of informality, for example, can build the trust that enhances the overall interview quality.

Promoting Electronic Resources Eleonora Dubicki, Assistant Librarian Monmouth University, West Long Branch, NJ This session covers marketing techniques which can be successfully employed to create a heightened awareness of Electronic Resources offered by the library. Librarians interested in increasing usage of electronic resources by library patrons are encouraged to attend.

How Small Academic Libraries Can Develop Database-Driven Web Applications Using Macromedia’s ColdFusion MX Software Michael Garrett, Systems Librarian Our Lady of the Lake University, San Antonio, TX This session covers how one small academic library used Macromedia's ColdFusion MX Web Application software to develop, implement, and deploy a complete E-Reserves system, an Interlibrary Loan Article Delivery module, a Reference Desk Statistical Reporting and Graphing Tool, and build an Indexed Tests & Measurements Web site collection.

Engaging Library Staff through Dynamic Training Kim Glover, Librarian Emporia, KS Libraries have gone through tremendous change and continue to do so. This dramatic change leaves library staff anxious about their changing roles and library directors struggling with how to obtain cost effective training. This presentation will demonstrate how to provide dynamic and affordable in-house training for library staff.

WebQuest as Information Literacy Strategy Richard Graham, Assistant Professor-Digital Learning Librarian University of Nebraska-Lincoln, Lincoln, NE This session describes the creation and use of a WebQuest which is a Web-based instructional method that engages students in higher order thinking and collaborative learning for a freshman Core Curriculum class at Texas A&M, Corpus Christi that arose from a needs-assessment survey.

RefPole: Reference Data Collection and Analysis Application Hong Gyu Han, Computer Programmer Maryville, MO Sarah Park, Reference Librarian Northwest Missouri State University, Maryville, MO Have you wondered who is using your services, and which services to promote? We’ve developed a software solution for reference data collection and analysis, RefPole. The RefPole program can be easily adopted by your library and will help you to discover who is using your reference services and how you can promote your services to your patrons.

F2F Library Instruction With Remote and Online Students: Using VOIP Technology Robin Lockerby, Instructional Services Coordinator National University Library, San Diego, CA This session demonstrates the implementation and use of voice/video over the Internet technologies to bring the library instruction program into the home of online and remote students. New pedagogies for teaching in a synchronous environment are discussed. The library’s collaborative role in teaching the new technology to distance education faculty is also highlighted.

Providing Effective Instructional Resources in Library Environments Andrew P. Lokie, Jr, Director ETC, LIS Faculty Missouri State University, Springfield, MO While there may be no magic formula for facilitating appropriate instructional technology solutions in library environments, there is much we can learn by reviewing our experiences. From this we can surmise insight and assertions for future project approaches and considerations for how libraries can best address the needs of their institution.

New Methods for Delivering Instruction at Missouri State University Andrew P. Lokie, Jr, Director ETC, Library Faculty Missouri State University, Springfield, MO Crystal Gale, Assistant Professor, Library Administration Missouri State University, Springfield, MO See how this customized flash-based application, Locomotion, interfaces between the client and project team during the development and production steps and then to deliver the instructional material or course. Reviewing several projects we’ll see features and functions of Locomotion, and describe the role and applications involving the library and LIS course.

Serving as an “Embedded Librarian” in an Online Course Mark Love, Assistant Professor of Library Services Central Missouri State University, Warrensburg, MO Scott Norwood, Assistant Professor of Library Services, Central Missouri State University, Warrensburg, MO This session describes the experiences of librarians working in an online course. The presentation includes a demonstration of how to provide library instruction with Macromedia Breeze and Macromedia Breeze Live. Librarians and staff interested in learning more about providing library services in an online course setting are invited to attend.

You Got What You Paid For...Now Learn How to Fix It! Manipulating "Free" Records and Loading Electronic Resources in Your Catalog Debbie Montgomery, Serials and Electronic Resources Cataloger University of Texas, Dallas, TX Ellen Safley, Senior Associate Director University of Texas, Dallas. TX Database vendors often include "free" bibliographic record sets for their electronic book and journal content. Learn some techniques for finding the problems and fixing them before you load the records.

Fair’s Fair: Intellectual Property, Fair Use, and Copyright Heather Moulaison, Cataloging/Modern Languages Librarian The College of New Jersey, Ewing, NJ It’s easy to shy away from the topic of copyright: no clear, quantifiable guidelines exist! However, to assist their patrons while respecting the intellectual property rights of others, academic librarians must understand the basics of copyright legislation, the fair use exemption, and recent legislation covering new technologies.

Government Information Awareness to the Masses (of staff and users) Carmen Orth-Alfie, Program Manager, Support Services Unit, Cataloging Department University of Kansas, Lawrence, KS Jeff Bullington, Government Information Librarian University of Kansas, Lawrence, KS So what is it about ‘government information’ that causes reference staff to run for the ‘expert’ without conducting a reference interview? During this session, the group will explore common conceptions and attempt to ‘unearth’ some of the apprehensions that patrons and staff may have about utilizing government information.

On Site and Online: The Library and College Freshman Bill Pfannenstiel, Reference/Instruction Librarian Pittsburg State University, Pittsburg, KS Cynthia Pfannenstiel, Special Services Librarian Pittsburg State University, Pittsburg, KS Freshmen students face a number of challenges during their first semester, including the demand from faculty to find authoritative and quality information for their assignments. Getting the word out to freshmen about library resources is a problem faced by all academic librarians. Those interested in how one university library uses student participation to teach first semester freshmen how to find authoritative, quality information, both on-site and online, are encouraged to attend this session.

Bookmarklets and your Library: How to Search your Catalog from any Web Page Scott Rice, Networked Information Services Librarian University of North Carolina, Greensboro, NC Bookmarklets use javascript to enable the user to quickly and easily gain access to library resources from any web page by selecting a word or phrase and clicking on the bookmarklet. Bookmarklets can be made for a catalog, a link resolver, any resource that accepts a search string as input.

Information Literacy and Reference Skills Assessments: Evaluation and Application of SAILS and WOREP Heather Smith-Collins, Reference & Instruction Librarian Washburn University, Topeka, KS Dean Corwin, Cataloger Washburn University, Topeka, KS When freshmen arrive, what can you expect their information literacy skills to be like? What about when they leave as seniors? What type of impact are library classes and services making on student learning outcomes? Are students and librarians seeing eye to eye at the reference desk? Two ARL tools, SAILS and WOREP, provide national benchmarks for answering these and other questions. WU Librarians describe how these tools together and separately have helped us reflect and then analyze to make clear goals for strategic planning.

Evaluating Trends in Reference Questions Connie Ury, Library Outreach Coordinator Northwest Missouri State University, Maryville, MO Lori Mardis, Information Librarian Northwest Missouri State University, Maryville, MO Kathy Hart, Reserve Specialist Northwest Missouri State University, Maryville, MO Is your library’s reference department scrambling to meet the needs of both on-campus and on-line users? Gain tips on how librarians can analyze and respond to increasing mediums of reference service and discuss the influence of these trends on instructional services.

I’m NOT Ready for Retirement Yet: Effects and Accommodations for Disabilities That Can Be Made in the Work Place Vicki Wainscott, Head Librarian for Access Services Northwest Missouri State University, Maryville, MO Pat Wyatt, Reference Specialist Northwest Missouri State University, Maryville, MO The majority of employees in libraries are between 40 and 60. This is an age at which many people are beginning to have health problems. What can library administrators and employees do to alleviate some of these issues?

From Access Science to xreferplus : Making the Transition From a Print to an Online Reference Collection Mary Anne Waltz, Coordinator, Reference & Instructional Services Rensselaer Polytechnic Institute, Troy, NY This presentation covers the process that a medium-sized academic library used to downsize a print reference collection by about 75%. Building on the success of previous collection investment in and user acceptance of e-journals and e-books, we used the renovation of the main service floor as an opportunity to review the print titles and to weed or transfer based on usage data and online availability.

Instruction by Immersion: Using a Quest Game Model to Teach Library Skills Abbey Warner, Systems Librarian, Web Services University of Central Oklahoma, Edmond, OK What can hold the rapt, unblinking attention of students for hours on end? Immersive, interactive games! We have built the beginnings of a first-person online game that takes users throughout our library on quests for information and tracks their progress, rewarding them with a printed certificate of mastery.

Seeing the Invisible User: Support for the Virtual Patron Lynn Westbrook, Assistant Professor School of Information, University of Texas, Austin, TX Reference librarians interested in enhancing the satisfaction of their virtual reference patrons are encouraged to attend. We'll examine ways to translate the traditional reference interview's non-verbal communication cues into digital formats and patterns for approachability, interest, and feedback. The session applies this work to staff training, program standards, and evaluation.

The Evolving Nature of E-Journal Usage Data: an Institutional Comparison Kyle D. Winward, Assistant Collection Development Librarian Southwest Missouri State University, Springfield, MO Buddy Pennington, Serial Acquisitions Librarian University of Missouri – Kansas City, Kansas City, MO This presentation will feature two speakers from two different institutions who will discuss the current gathering and utilization practices of e-journal usage data at their respective institutions. The speakers will also discuss the broader issues of usage data standards, vendor variance, and collection development applications.

RefXpert : A Simple Knowledge Management Application for the Reference Desk John Wynstra, Library Information Systems Specialist (faculty) University of Northern Iowa, Cedar Falls, IA Rod Library developed a data driven web-based knowledge management application known as RefXpert for the purpose of gathering and making available expert tips for providers of Reference Services. This presentation will discuss the need for this application, describe how it was created, and demonstrate how it works.

To Be or Not To Be: International Students and Language Preferences in Library Databases Use Fu Zhuo, Assistant Professor Central Missouri State University, Warrensburg, MO Jenny Emanuel, Assistant Professor Central Missouri State University, Warrensburg, MO Shuqin Jiao, Assistant Professor St. Louis University, St. Louis, MO This session covers a survey research of international students in both Central Missouri State University and St. Louis University on some prominent databases' multilingual search features. The survey yields preferences of international students and its impact on library instruction and marketing. Librarians or staff interested in learning how to adapt their instructions to this population is encouraged to attend.

The Convergence of Reference: A Bird's Eye View of Changing Sources, Services, and Venues Christy Zlatos, Manager, Holland Reference Services and Microforms Washington State University, Pullman, WA Innovations, including databases such as Reference Universe and the Google Print project, second generation library homepages, and the wireless environment, further integrate traditional and digital reference sources and change the nature of reference work forever. Join the Manager of Holland Reference Services for a discussion of the possibilities for librarians.

Sponsored by Owens Library, Northwest Missouri State University