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[ Brick and Click Libraries ]

Brick and Click Libraries:
The Shape of Tomorrow

A Regional Academic Library Symposium
October 10, 2003

Session Descriptions:

The Learning Delivery System: New Twists for Design, Development and Delivery
Roger Von Holzen, Director, CITE
Darla Runyon, Assistant Director / Curriculum Specialist, CITE
Northwest Missouri State University, Maryville, MO

This session will provide a discussion of the new mix of learning delivery systems and how these systems are being designed to meet the needs of both the student and the instructor. Specific course examples will be demonstrated along with a behind the scenes look at the development and delivery of such course sites. Additionally, course management techniques that can improve the efficiency of the instructor utilizing mixed learning systems will be investigated.

Web-based Assessment of Collaborative Library Services
Marcia Stockham, Education Librarian
Beth Turtle, Science Librarian
Kansas State University, Manhattan, KS

This presentation will discuss the assessment of library services for distance learners implemented through collaborative efforts. Assessment specifics include development of a web-based survey, the university approval process, use of an electronic in-house survey system, administration of the survey, analysis of results and recommendations for future changes.

Library Use Today: Do Students Still Need Us?
Jim Gravois, Reference Librarian III
Auburn University, Auburn, AL

Come take this short survey of student use of library services. Then hear what graduate students at southeastern universities actually said. You might be surprised. We will discuss the implications of the results and try to generate strategies for improving our library services for today’s students.

Shaping an Electronic Reserve Unit with Tools, Teamwork and Copyright
Rebecca R. Lefebvre, Coordinator of Circulation & Reserve
Suzanne Araas Vesely, Copyright/Reference Librarian & Head, Copyright & Intellectual Property Ctr
Fort Hays State University, Hays, KS

To have an effective Electronic Reserve service, you need many important elements in place. Our multimedia presentation highlights our challenges and solutions at Forsyth Library, Fort Hays State University. You will learn how to troubleshoot software, achieve faculty cooperation, and work within copyright law to prevent litigation. Bring your questions!

Adapt or Die: Shaping the Future of Reference and Instructional Services
Carolyn Johnson, Information Librarian
Lori Mardis, Information Librarian
Frank Baudino, Information Services Team Leader
Connie Ury, Library Outreach Coordinator
Northwest Missouri State University, Maryville, MO

This session covers the process that a medium-sized academic library used to eliminate a physical Reference Desk so that librarians could have time to create and deliver essential course-integrated online instruction. Librarians interested in learning how to adapt traditional reference and instructional methods to a changing “Brick and Click” clientele are encouraged to attend.

Supervising Student Assistants: Planning for Success
Alberta Davis Comer, Lending Services Librarian
Rebecca Stinnett, Circulation Supervisor
Nancy Watkins, Interlibrary Loan Supervisor
Indiana State University, Terre Haute, IN

Although libraries depend upon their student employees to maintain library operations, usually these valuable workers are the least paid, least understood, and least appreciated of all library employees. This session will look at how one unit within an academic library has made student employment issues a priority.

Map the Way to the Destination: Quality Service
Vicki Wainscott, Head Librarian for Access Services
Lisa Jennings, Technical Services Assistant, formerly Library Generalist/Circulation
Northwest Missouri State University, Maryville, MO

The Library Service Desk is the first place that patrons stop on the path to information. Come meet “cartographers” who use intensive instruction and manuals in mapping a plan for training student employees to be guides for the public. Included in the session are competency expectations for students, training lists, and a desk assistant’s manual. Unique features will include shelf reading whenever a book is shelved and a daily checklist of tasks.

Designing Successful Web-based Tutorials
Chris Niemeyer, Reference and Instructional Services Librarian
University of Missouri-St. Louis, St. Louis, MO

A presentation highlighting interactive, web-based tutorials that were created at the main library of the University of Missouri-St. Louis. The presentation will demonstrate features that make the tutorials successful and will provide suggestions for others interested in making tutorials at their own libraries.

Information Needs in the Sciences: Implications for Library Collections and Services
JoAnn Jacoby, Anthropology and Sociology Librarian
University of Illinois at Urbana-Champaign, Urbana, IL

Wondering whether to go electronic only? Weed that monograph? Buy those backfiles? Offer a current awareness service? Understanding information needs of scholars in different disciplines can help you tackle these issues. This presentation examines the way scientists and their students use information and how this impacts library collections and services.

Collecting for Quality--Electronic Journal Archives in the 21st Century
Ellen Safley, Associate Library Director for Public Services and Collections
Carolyn Henebry, Associate Library Director for Administrative Services
University of Texas at Dallas, Dallas, TX

In 2001, the UT-Dallas Libraries plunged into a risky experiment: To create a 21st century journals collection—preference to electronic with a minimum of format duplication. We will offer insight into the quality of the electronic journal archives available through publisher Webpages and the decisions made concerning the retention of print resources.

Virtual Reference Realities: If you Build it, Will They Come?
Todd Quinn, Instruction / Reference Librarian
Dakota State University, Madison, SD
Lea Briggs Simon, Reference Services Coordinator
Northern State University, Aberdeen, SD

One year ago, three university libraries began a collaborative virtual reference service with high hopes. This presentation will discuss the realities of that first year's experience: the challenges and opportunities faced and some unanticipated results. We will offer practical advice and recommendations to others, particularly those considering a cooperative venture.

Striking a Balance: Metadata Creation in Digital Library Projects
Holly Mercer, Metadata Coordinator
University of Kansas, Lawrence, KS

As institutions develop digital libraries the work of describing these resources is increasingly taking place outside the library. Librarians act as consultants rather than catalogers for digital initiatives. The presenter's experiences will serve as backdrop for strategies to align libraries' desire for quality metadata with practicalities of distributed metadata generation.

Making a Web Tutorial with Camtasia
Carol Lockhart, Reference Librarian
Truman State University, Kirksville, MO

This talk will demonstrate a Camtasia tutorial; demonstrate how to create a Camtasia tutorial and discuss the technical implications of having a tutorial run network wide.

Weaving our Common Threads: Developing Librarian/Faculty Collaboration
Susan Avery, Library Instruction Coordinator, Research and Instruction Librarian
Jennifer Masciadrelli, Technical Services and Technology Coordinator
Millikin University, Decatur, IL

Do faculty view your library instruction as course integration or interruption? How can we begin to build positive working relationships with faculty? This session will focus on building the faculty/librarian relationship to the advantage of the student. Successful strategies from the trenches will be at the center of this session.

But... I'm not a Lawyer! - Mistakes to Avoid in Negotiating Your First License Agreement
Ben Lea, Reference Librarian / Electronic Resources Coordinator
University of Missouri – Rolla, Rolla, MO

Even the most learned, confident librarian can recoil in fear from "legalese". During this session, the presenter will walk attendees through a fairly typical license agreement. As a group, they will discuss potential hurdles that license agreements may cause, as well as how to translate legalese into English.

Electronic Resource Licensing Fundamentals
Jo McClamroch, Electronic Resources Acquisitions Librarian
Indiana University, Bloomington, IN

Electronic license agreements are here to stay and someone has to review them! Why shouldn't it be you? In this presentation, we'll look at some internet resources that will help with the basics. We'll analyze an actual database license agreement. We'll discover that reviewing licenses can actually be fun!

Reference and Instruction Program Assessment: Sounds Great, but Where do I Start?
Jan L. Guise, Coordinator of Reference and Instruction
Washburn University, Topeka, KS

This presentation describes a comprehensive, two-part analysis of the Reference and Instruction programs at a medium-sized academic library: a) examine the historical development of the programs; b) conduct an environmental scan to determine internal and external factors affecting the programs. The process has been invaluable in planning for and justifying change.

Adapting to the Changing Nature of Today's Students: Utilizing Library Materials in the Classroom
Christy Zlatos, Manager, Holland Library Reference Services
Washington State University, Pullman, WA

A student's university experience should encourage abstract thinking and a critical appraisal of the world. Electronic Research and the Rhetoric of Information, a 3-credit English course, enhances students' critical thinking abilities by exposing them to a broad range of information in a variety of formats. Learn about the changing nature, interests, and habits of today's students from the librarian who designed and taught the course.

The Challenges of Vendor Added Content Linking and User Perceptions
Sally Gibson, Reference Librarian
Creighton University, Omaha, NE

More vendors are using open urls and linking between databases, which provides better access to full-text content but also creates new challenges. Learn how the Reinert/Alumni Library addresses these issues through a combination of database administration modules, an A to Z title list, user education, and ingenuity.

Rethinking the Library for Collaborative Learning
Ralph Gabbard, Coordinator, Electronic Information Sources
Judy Tribble, Distance Learning Librarian/Reference Team Leader
David Kaunelis, Digital/Web Resources Librarian
Indiana State University, Terre Haute, IN

Are the students at your university engaging more in collaborative and group work while visiting your library? If so, your library should consider supporting this educational strategy by encouraging students to work in groups both physically and virtually. Indiana State University (ISU) Library has "revamped" its first floor to enable students to work in groups of two, four, six, or eight at a shared computing workstation. The paper reference collection has been downsized to permit more active study space. Special software and hardware has been purchased to promote collaboration. This session will enable attendees to learn about ISU's plan as well as share experiences from other academic libraries.

3D Virtual Libraries: The Way of the Future?
Tara Baillargeon, Assistant Professor/Social Sciences Librarian
Kansas State University, Manhattan, KS

This session will invite participants to view a 3D interactive virtual library and evaluate its usefulness in meeting the needs of the distant/remote user.

Our Webmaster, Ourselves: Using the Team Concept to Design and Maintain a Library Web site
Felicity Dykas, Catalog Librarian/Head, Catalog Processing Unit
Carrie Donovan, Reference Librarian
University of Missouri-Kansas City, Kansas City, MO

The University of Missouri-Kansas City Libraries use a team to handle the gargantuan task developing and maintaining their Web site. In this program, two Web Team members will explain this approach, skills needed for success, standards to follow, and the work involved. Join us as we discuss the emerging future of libraries’ Web sites.

Implementing ILLiad in an Academic Library
Tess Gibson, Access Services Librarian
University of South Dakota, Vermillion, SD

Are you interested in improving interlibrary loan workflow and increasing customer satisfaction? Attend this session for a frank and open discussion of the benefits and challenges involved in the implementation of OCLC’s ILLiad software. Topics to be covered include the importance of effective relationships among library and campus colleagues, educating customers, and the high levels of flexibility required of staff. Data that show improved turnaround times and other statistics will be shared.

E-Collaboration Between Reference and Interlibrary Loan
Cherié L. Weible, Assistant IRRC Librarian
M. Kathleen Kern, Assistant Reference Librarian and Digital Services Coordinator
University of Illinois at Urbana-Champaign, Urbana, IL

Interlibrary Loan and Reference departments often cooperate to verify citations and locate potential lending libraries. ILL management software has allowed the creation of new models for collaboration between these departments as demonstrated by a recent successful pilot project that has continued to benefit both units.

Rethinking Library Instruction
Karen Swetland, Coordinator of Reference
Clifton Boyer, Coordinator of Planning & Assessment
University of South Carolina Spartanburg, Spartanburg, SC

“Rethinking Library Instruction” offers an alternative method to the traditional freshman library orientation and instruction programs that many academic libraries rely upon as the basis for their information literacy program. Conclusions are based on profiles of the state of academic libraries, today’s generation X & Y undergraduates, and results from a survey of undergraduates on how they learn to find information and the kinds of sources they value.

Streaming Audio and Electronic Reserves
Dr. Alan Asher, Art & Music Librarian
University of Northern Iowa, Cedar Falls, IA

Issues addressed in the session will include copyright, library hardware and software needs, end–user equipment needs, and staff training and workflow issues.

All for One
Susanne Boatright, Reference Librarian
Blue River Community College, Blue Springs, MO
Mary Northrup, Reference Librarian
Maple Woods Community College, Kansas City, MO
Marty Miller, Reference Librarian
Longview Community College, Lee’s Summit, MO

One for all and all for one! Find out how the Metropolitan Community College Libraries teamed up to streamline Collection Development. See how they learned to share database subscriptions,Web content, and help a campus with no library at all provide services to its students and faculty.

Leveling the Playing Field for Patrons with Special Needs
Christopher Bloss, Assistant Professor / Instructional Services Librarian
University of South Dakota, Vermillion, SD

Hewlett-Packard and ASCLA combined to offer the Library Technology Access (LTA) grant as a pilot project in 2002. Presentation includes discussion of the grant and hardware and software components.

Reference Recycling
David Bibb, Distance Education Librarian
Southeast Missouri State University, Cape Girardeau, MO

How to use "reference recycling," to improve service to patrons while saving money. The system works through a systematic examination of recently updated works. The older edition may be useful to another library, distance center, or other agency.

Fighting Crime at Your Library with Web Cams
Barton Spencer, Head, Electronic Resources Department
University of Southern Mississippi, Hattiesburg, MS

Libraries are not immune to property crime, but you may be surprised to see how easy it is to turn library staff into sleuths. Using inexpensive web cams and surveillance software, you can create an extremely effective anti-crime tool that is proven to work. (I will show you the proof!) What is happening inside your office or at the book drop when you are not around? This poster session and demonstration will show you an intriguing way to find out.

From Grant to Web site: Creating a Free, Online Index to State Periodicals
Janet Ahrberg, Assistant Professor / Cataloging Librarian
Tanya Finchum, Assistant Professor / Documents Librarian
Oklahoma State University, Stillwater, OK

Access to state periodicals are often hampered by commercial vendors not indexing these publications or by the user not having access to a subscribed, commercial index. For libraries looking for new services, the creation of a free, in-house index is an alternative to improving access to these periodicals. This presentation addresses such an index developed by librarians at Oklahoma State University with the financial assistance from grants.

No Pain, Your Gain: Advice for Making Sound Ergonomic Decisions in Your Office
Patricia Wyatt, Reference Specialist
Northwest Missouri State University, Maryville, MO

Have you ever had to purchase furniture for your office? Have you ever had a work-related injury? Do you wonder about how to prevent injury? The presenter will demonstrate a variety of solutions.

What Does the Library Have that Barnes & Noble Doesn't?
Laura Heinz, Assistant Librarian
Texas Tech University, Lubbock, TX

Librarians need to market their skills and expertise to faculty, students and administration. Rather than focusing on traditional marketing to get users into the library, librarians need to focus on relationship marketing. Relationship marketing will get users into the library and keep them coming back. Developing an individual marketing plan is essential for academic librarians as they reach out to the campus.

Clicking Outside the Bricks—Digital Sizzle and Faculty/ Librarian Collaboration
Linda L. Parker, Social Sciences Reference Librarian
University of Nebraska at Omaha, Omaha, NE

During the past thirty years, the work of reference librarians has evolved from 40 hours at the Reference Desk to 40 hrs @ the reference desk. As technology has evolved, we ask ourselves, what is the digital sizzle and where does it come from? How does the sizzle impact the interactions that librarians have with faculty (and students)?

Pleasing Everyone: Expanding Library Services During Budget Cuts and Freezes
Dustin P. Larmore, Instructor and Technical Services Librarian
Dakota State University, Madison, SD

Are you finding it difficult to expand your services while your budget is cut or frozen? Then attend this informative and interactive discussion to learn how to assess and expand your services and collections while keeping the bottom line in check and still serving your patrons with the highest-quality service.

Designing and Developing an Online Information Literacy Course
Dr. John Eye, Web Librarian / Asst. Professor of Instructional Media
Southern Utah University, Cedar City, UT

Are you considering developing or modifying an online information literacy course? This presentation will identify the successes and challenges experienced with LM1010, the general education information literacy course at Southern Utah University. Statistics, experiences, and observations will be provided that describe four years of serving hundreds of students per semester.

Sponsored by Owens Library, Northwest Missouri State University